Terms and Conditions
The Terms and Conditions stated herein (collectively, the “Agreement”) constitute a binding legal agreement between you and Freehunter Limited (“the Company”,“we”, “our”, “us”) stating the Terms and Conditions that govern your use of any services and properties such as websites or applications (“the Platform”) owned and operated by the Company. In order to use the services and properties of the Company, you must agree to the Terms and Conditions that are set out below. By using or receiving any services supplied to you by the Platform, and downloading, installing and/or using the Platform, you hereby expressly acknowledge and agree to be bound by the Terms and Conditions set forth in this Agreement. If you do not agree to these Terms and Conditions, do not access or use the Platform. The Company reserves the right to update and/or modify the Terms and Conditions of this Agreement at any time, at our sole discretion with or without notice, effective upon posting of the updated Agreement on the Platform. Your continued use of the Platform following any such updates and changes constitutes your acceptance of the Agreement. Additionally, the Company reserves the right to refuse access to and use of the Platform under this Agreement.
Access to and use of the Platform is available only to individuals who are at least 16 years old and can form legally binding contracts under applicable law. By accessing or using the Platform, you represent and warrant that you are eligible.
2. THE COMPANY’S ROLE AND RELATIONSHIP WITH USERS
We are an online web and mobile application that connects users of the Platform who request for service via the Platform (hereinafter “Clients”) and users who provide services to Clients (hereinafter “Freelancers”).Clients and Freelancers (collectively, “users”) acknowledge and agree that we are solely a neutral facilitator and are not directly involved, nor is a party to the transactions, agreements, contracts or arrangements between users.
3. REGISTRATION AND HIRING PROCEDURES
3.1 Hiring Procedures
To access and participate in the Platform, you will need to create a password-protected account (hereinafter “account”) and register for a Paid Subscription (hereinafter “subscription”) by paying subscription fees. In order to register and create an account on the Platform, Clients must agree to the Terms and Conditions and provide any other information required by the Platform for registration, while Freelancers must (a) agree to the Terms and Conditions; (b) provide any other information required by the Platform for registration; and (c) be verified through SMS verification. Once subscribed, Freelancers will have the permission to access the job pool of the Platform, where they will be able to approach Clients upon their sole prudence. We are purely a neutral facilitator and do not guarantee the freelance job to be taken place. When hired by Clients, Freelancers undertake to perform the services pursuant to their contract with Clients. Clients are also obliged to observe the terms of their contract with Freelancers. Freelancers are obliged to carry out their contractual obligations, unless there had been a material failure to comply with contractual obligations on the Clients’ part, including but not limited to the Clients’ failure to pay.
To use the Platform, Freelancers would have to register for a Paid Subscription directly via our website. Freehunter reserves the right to amend, modify, terminate, or otherwise change the policies and terms of our subscription plan, including but not limited to the subscription fees, method of calculation of a period, at any time pursuant to these Terms and Conditions. The changes will be communicated to you in advance and you will be able to elect whether to accept them. Any changes will take effect at the commencement of the subsequent period. Your continued usage of our platform after the price changes take effect will be deemed an acceptance of the new policy, subject to applicable law. You have the right to unsubscribe from our Platform before the effective date of a price change if you do not wish to continue using our Platform.
3.3 Free Trial and Renewal
The 14-day free trial of Premium Plus entitles the user to get access to the Premium features for a period of 14 days (336 hours), which is counted from the moment such trial period is activated by user upon payment information submission. Unless cancellation was made before the end of free trial, according to section 3.4, the subscription would be automatically renewed and the user would be charged accordingly.
3.4 Cancellation and Refund
Freelancers can cancel the subscription plan at any time. The cancellation will be effective the day after the last day the ongoing subscription period, when you will not be able to access any part of our Platform available only to subscribed Freelancers. Any amount for an ongoing subscription period will not be refunded to you. Freehunter will send an email to remind users about the upcoming auto-payment event of Premium Plan 24 hours before charging for the first time, so please confirm that you have received the notification email from Freehunter and marked them as [important mail]. As the reminder email does not serve as an official notice, if we do not receive a cancellation request before the end of the free trial or the settlement date, the payment will be processed by Freehunter automatically and it will be non-refundable under any circumstances. In case of a dispute, the Company reserves the right of final decision on the interpretation of these Terms and Conditions.
4. FEES, CHARGES AND TAXES
Clients are not required to pay for the submission of requests onto the Platform. Freelancers acknowledge and accept that they have an obligation to pay the Company for every transaction, in the form of commission charges, that they place on the Platform. Unless otherwise stated, refunds are not permitted except for cases where Freelancers have not been acting in accordance with the requests by the Clients, for instance, absence from a job. The fees are exclusive of all sales, goods and services tax, as well as charges of fees that may be enacted in the future. Freelancers are obliged to pay the Goods and Services Tax (“GST”) and any other applicable tax or statutory levies on the amount of fees at the prevailing statutory rate. A valid credit card is required for Freelancers to pay the fees and any other charges. By inputting the details of a valid credit card onto the Platform, Freelancers agree and authorize the Company to automatically charge any fees to such card. The Company reserves the right to increase fees or to introduce new fees or charges on users of the Platform, upon reasonable notice provided to users and/or posted on the Platform. Additionally, the Company reserves the right to penalize users in breach of this Terms and Conditions, e.g. by suspending their accounts, without prejudice to other measures that the Company is entitled to take against users in breach. Such users shall be punished with a fine, including but not limited to an account re-activation fee for the re-activation of the account that has been de-activated due to the users’ violation of the Terms and Conditions.
5. NO GUARANTEES OR ENDORSEMENTS FOR SERVICES PROVIDED BY FREELANCERS
We do not guarantee that Freelancers will be punctual, or will attend any of the scheduled appointments, as Freelancers are not employees, contractors or agents of the Company, nor are we an agent for the Freelancers. We make no guarantees or representations regarding the skills and/or the outcome or quality of service performed by Freelancers, and do not endorse or recommend the services of any particular Freelancers. Any reference on the Platform or at the premises of a Freelancers to the Company’s verifications indicates only that the Freelancers is a registered member of the Platform, and does not constitute an endorsement, certification or guarantee by the Company. Additionally, the Company reserves the right not to issue or to remove without notice to users the Company’s verification to Freelancers if Freelancers are in breach of the Agreement, if the verification was issued incorrectly or obtained falsely, or for any other reasons requiring its removal by the Company. Clients should exercise due diligence and caution in their decision to hire Freelancers. We do not perform and is not responsible for the performance of services requested by Clients. In terms of the provision of services by Freelancers and all other related matters, Clients contract directly with Freelancers, and their contractual rights are governed by the contractual terms between them and by applicable laws.
6. RELEASE FROM DAMAGES OR CLAIMS BETWEEN CLIENTS AND FREELANCERS
Where Clients have a dispute with Freelancers, the former should address such disputes with the Freelancer directly. Users hereby agree that the Company is not in any way liable (and our officers, directors, affiliates, employees and agents) for any damages or claims (including consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such dispute.
7. YOUR USE OF THE PLATFORM AND PROHIBITED USES
As a user of the Platform, you agree to comply with the Agreement and all applicable laws and regulations. You acknowledge and agree that the Platform is for your personal use only. You undertake not to misuse or attempt to misuse or circumvent the Platform, or are using or attempting to use the Platform for any unlawful, immoral, inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming. You may not use the Platform to recreate or compete with the Company, or to solicit or harass other users, or for any other purpose which may harm the Company’s rights but not contemplated herein. You are prohibited from advertising or soliciting services not within the ambit of any of the services offered by the Platform at the material time when the advertisement or solicitation was publicized. All personal information about users is confidential, and you may not collect, harvest or publish any personally identifiable data, including but not limited to names or other account information, from the Platform. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to compensate the Company for any such damages, and will indemnify the Company in the event of any third party claims against the Company based on or arising from your violation of the foregoing. Additionally, the Company reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies, for your misuse or suspected misuse of the Platform.
8. INFORMATION PROVIDED TO US
9. CONTACT BETWEEN THE COMPANY AND ITS FREELANCERS WITH CLIENTS
Whatsapp / SMS Messaging
By submitting a service request, you agree that the Company and its Freelancers may send you Whatsapp or informational text messages (SMS) as part of the normal business practice of the Company. These text messages shall not be used for marketing purposes. You acknowledge that by opting out of receiving text messages from the Company and its Freelancers, your use of the Platform may be impacted.
10. DISPUTE RESOLUTION ASSISTANCE
While we cannot guarantee the work performed by a registered Freelancers, and while we have no obligation to any Clients with regard to the Client’s relationship with a Freelancer, the Company may, upon a user’s request, provide limited assistance in resolving disputes between a Client and a Freelancer. Parties to the dispute must participate and use good faith efforts to resolve problems through the Company’s resolution process. Such limited assistance in no way nullifies the release, compensation and indemnification described in these Terms and Conditions.
11. USER GENERATED CONTENT
- Ratings & Reviews;
- Photographs or Images;
- Comments, Questions and/or Answers; and
- Any other content (collectively, ”Content”)
may be viewed by the general public and will not be treated as private, proprietary or confidential. You authorize us and our affiliates, licensees and sub-licensees, without compensation to you or others, to copy, adapt, create derivative works from, reproduce, incorporate, distribute, publicly display or otherwise use or exploit such Content throughout any jurisdiction in any format or media (whether now known or hereafter created) for the duration of any copyright or other rights in such Content, and such permission shall be perpetual and may not be revoked for any reason. Further, to the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights that you may have in any Content posted or provided by you.
Grant of License
You hereby grant the Company and its users an irrevocable, non-exclusive, royalty-free, transferable, assignable, sub-licensable, worldwide license to use, store, display, reproduce, modify, create derivative works, perform, distribute, print, publish, disseminate and place advertisements near and adjacent to your Content in any format or media (whether now know or hereafter created) on the Platform in any manner that we deem appropriate or necessary, including, if submitted, your name, and likeness throughout the world. Users agree that the license granted to the Platform shall be perpetual, and shall not be affected by the termination of the Platform or their account.
Representation of Ownership and Right to Use Content
By posting or providing any Content to the Company, you represent and warrant to the Company that you own or have all necessary rights to use the Content, and grant to the Company the rights set out above. The forgoing representation includes, but is not limited to, a representation and warranty that you own or have the necessary rights (including any necessary releases) to grant all rights in relation to any persons, places or intellectual property pictured in any photographic Content that you provide. In addition, if you post or otherwise provide any Content that is protected by a copyright, you represent that you have obtained any necessary permissions or releases from the applicable copyright owner.
The Company reserves the right, but not the obligation, to edit or abridge, or to refuse to post, or to remove any content that you or any other users post on the Platform, at any time and without prior notice, if the Company determines in its sole discretion that such content contains or features any of the following:
- Offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g. racist/discriminatory speech);
- References to illegal activity;
- Language that violates the standards of good taste or the standards of the Platform;
- Statements that are or appear to be false;
- Comments that disparage the Company; or
- With respect to Ratings and Reviews of Freelancers, all of the above and in addition the following:
- - Reviews that do not address the services of the Freelancer or reviews with no qualitative value (e.g. “work has not started yet”);
- - Comments concerning a different Freelancers; or
- - Information not related to work requested in the service request.
If a dispute arises between a Client and Freelancer, the rating submitted may be held in pending status until resolution is reached. Clients represent and warrant that any Rating and Review provided is accurate and truthful, and that they will only provide a Rating and Review for a Freelancer that has performed services for them pursuant to their applicable service request.
13. FREELANCERS PRE-SCREENING PROCEDURES AND DISCLAIMERS
While the Company takes certain steps to verify the identity of Freelancers, such verification is based on the information provided to us by Freelancers. Thus, we cannot guarantee that Freelancers are who they claimed to be and, we cannot and do not assume any responsibility for the accuracy or reliability of the identity or background check or any information provided by Freelancers themselves. Additionally, the aforementioned screening procedures are performed solely at the time the Freelancers register on the Platform, and the information provided may change and expire over time. While we require Freelancers to provide updated, current and accurate information in their profiles, we are under no obligation to update or to ensure that the information provided by Freelancers are accurate, current, and truthful. Clients are advised to verify that information presented in the professional profile before hiring them. DISCLAIMER: THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED, RELATING TO THE SCREENING PROCESS, PROCEDURE, OR INFORMATION OBTAINED OR PRESENT IN THE SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR-FREE.
14. RATINGS & REVIEWS ARE NOT ENDORSED BY THE COMPANY
All Ratings and Reviews of a Freelancer displayed reflect the opinions of other Clients, and do not reflect or represent the opinions or representations of the Company. The Company disclaims any and all representations or warranties with regard to the Ratings and Reviews. The Company does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Platform or the materials contained therein.
15. ARTICLES AND OTHER CONTENT
The Company provides content relating to the services offered by Freelancers in the Platform. Such contents are provided “As-Is”, without any warranties or representations, and you assume all liabilities and responsibilities for your use of such Articles. You understand and agree that the Articles do not provide advice, and that such Articles are no substitute for the advice of a professional.
16. LINKS TO THIRD PARTY SITES
17. DISCLAIMER OF WARRANTIES
Use of the Platform is entirely at users’ own risk. The Platform is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement. The Company makes no warranties or representations as to the accuracy or completeness of the content provided through the service or the content of any sites linked to the service and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein. Except as expressly set forth herein, the Company expressly disclaims any implied warranties of any kind, including, but not limited to, warranties of merchantability or fitness for a particular purpose. The Terms and Conditions will inure to the benefit of the company’s successors, assigns and licensees. If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable, for any reason, by any court of competent jurisdiction, that provision shall be modified in order to make it enforceable, while maintaining the spirit of the provision. Alternatively, if modification is not possible, such provision shall be stricken but the validity and enforceability of the remaining terms shall not be affected. The failure of the company to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect. The Terms and Conditions constitute the entire agreement between you and the Company, and supersede all oral and written negotiations or representations of the parties with respect to the subject matter hereof. These Terms and Conditions may not be modified or amended other than by an agreement signed by both parties.
18. EXEMPTION AND LIMITATION OF LIABILITY
You acknowledge and agree that the Company is only willing to provide the Platform if you agree to certain limitations of our liabilities to you and third parties. Therefore, you agree not to hold the Company, its affiliates, its licensors, its clients in promotions, sweepstakes or contests, or any of such parties’ agents, employees, officers, directors, corporate clients, or users liable for any damages, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown, relating to your or any other party’s use of or inability to use the service, including without limitation any liabilities arising in connection with the conduct, act or omission of any user (including without limitation stalking, harassment that is sexual or otherwise, acts of physical violence, and destruction of personal property), any dispute with any user, any instruction, advice, act, or service provided by the company or its affiliates or licensors and any destruction of your information. Under no circumstances will the Company, its affiliates, its licensors, or any of such parties’ agents, employees, officers, directors, corporate clients, or users be liable for any direct, indirect, incidental, consequential, special or exemplary damages arising in connection with your use of or inability to use the services, even if advised of the possibility of the same. The Company does not accept any liability with respect to the quality or fitness of any work performed via the platform. If, notwithstanding the foregoing exclusions, it is determined that the Company or its affiliates, its licensors, or any of such parties’ agents, employees, officers, directors, corporate clients, or users are liable for damages, in no event will the aggregate liability, whether arising in contract, tort, strict liability or otherwise, exceed the total fees paid by you to the company during the six (6) months prior to the time such claim arose.
You hereby agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys’, investigators’, and experts’ (or similar) fees, disbursements and costs incurred, in connection with your use or inability to use the Platform, in connection with the Platform, with regard to any dispute between any users, or your violation of these Terms and Conditions, or arising from your violation of any rights of a third party. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the written consent of the Company.
Any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or invalidity, shall be settled by arbitration in accordance with the UNCITRAL Arbitration Rules as at present in force and as may be amended by the rest of this clause. The appointing authority shall be Hong Kong International Arbitration Centre (HKIAC). The place of arbitration shall be in Hong Kong at HKIAC. There shall only be one arbitrator. The languages to be used in the arbitral proceedings shall be English and/or Chinese.
21. GOVERNING LAW
This Agreement is governed by and shall be construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. The Hong Kong courts are to have non-exclusive jurisdiction to settle any disputes or claims which may arise out of or in connection with this Agreement for which purpose each party agrees to submit to the jurisdiction of the courts of the Hong Kong Special Administrative Region of the People’s Republic of China.